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Course Descriptions:

 

CRI-2005A Aftermarket Parts Issues (Ohio Course # 21747) (Kentucky Course # C11406)
This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the use of other than OEM parts in the repair of their accident damaged vehicle.It explains the differences between aftermarket certified and DIY (do it yourself) quality parts. It details the rigorous quality inspections that are effected on both CAPA and MQVP certified parts for materials, fit and finish. It highlights the great disparity between the OEM and Aftermarket parts warranties and the insuring company’s warranties that are extended, in many cases, for the life of the vehicle ownership.
It features a glossary covering the various other-than-original parts classifications such as remanufactured, rebuilt and used.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.


CRI-2005B Used Parts Issues (Ohio Course # 21746) (Kentucky Course # C11416)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the use of used parts in the repair of their accident damaged vehicle.It details the wisdom in using LKQ (Like, Kind & Quality) components and assemblies in collision repairs. LKQ or used parts are manufactured by the original equipment manufacturer (OEM) and therefore will have exactly the same materials and fit as the damaged parts that they are replacing. LKQ assemblies such as doors are valued in that they are of factory assembly and have all of the internal parts that may have been damaged. This all but eliminates costly supplements and missed target delivery dates.It features a glossary covering the various other-than-original parts classification such as remanufactured, rebuilt and aftermarket.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005C Betterment and Depreciation Issues (Ohio Course # 28776) (Kentucky Course # C11414)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the implementation of betterment and/or depreciation charges.
It explains the difference between betterment and depreciation and cites examples of components and assemblies to which either could be applied and that its implementation depends upon individual company business policies and practices.It also covers other claims adjustments such as related prior damage, unrelated prior damage and appearance allowances.It features a glossary covering the various claims adjustment terminology.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005D Hybrid Vehicle Repair Issues (Ohio Course # 21745) (Kentucky Course # C11412)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the issues connected with the collision repairs to hybrid vehicles.It details how the hybrid vehicle’s power train differs from the conventional internal combustion powered vehicles. It explains how internal combustion engines (4 stroke gasoline; 4 stroke diesel, rotary gasoline) change heat energy into motion energy and how electric motors change electricity into motion energy through electro-magnetism.It cautions regarding the personal hazards of extremely high voltages and very corrosive chemicals that can be present during the collision repair process.
The course contains a glossary of terms exclusive to the hybrid vehicles.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005E Salvage Title Branding Issues (Ohio Course # 21744) (Kentucky Course # C11485)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from client regarding the issues connected with the pre-total loss value of their vehicle.It explains on what resources the client is relying to establish the pre-incident value of their totaled vehicle and how the agency can use the very same resources to help justify the settlement offer of the representative company. It highlights the various valuation services utilized by most insurance companies to establish the actual cash value (ACV) of the vehicle. These services use actual sales of comparable vehicles in and around the region in which the client resides.This program features a number of actual case studies that establish that in most cases, the insurance offered settlement meets and even exceeds the amount the client would receive if they sold or traded the vehicle before it was totaled.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005F Frame & Structural Damage Issues (Ohio Course # 25573) (Kentucky Course # C11409)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the reparability of their structurally damaged vehicle.
Many policy holders are under the misapprehension that once a vehicle has experienced structural or “frame” damage, it cannot be successfully repaired and “will never be the same”. This course highlights the structural measuring and repair equipment found in virtually all professional collision repair facilities that can restore the structure and frames of today’s vehicles to well within factory specifications.The course explains today’s collision energy absorbing designs that are engineered to reduce personal injuries and even deaths during vehicle collisions. It highlights the specialized training and repair procedures required to restore dimensionally damaged vehicles back to safely operable condition.It features a glossary that defines and identifies various conditions and procedures involved with re-dimensioning collision damaged vehicles.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005G Airbag & Restraint Issues (Ohio Course # 21743) (Kentucky Course # C11407)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding airbag deployments and lack of deployments. This course begins with the evolution of automotive restraints including seat belt and airbag technology. It details how airbags are “triggered” and under what conditions they deploy. This will help to explain why the airbags did not deploy under certain circumstances.It touches on the newest technology of discriminating systems that know what seats are occupied and which seat belts are buckled. It previews some emerging technology such as seat belt airbags.
The course features an actual airbag deployment (facility permitting).
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.

CRI-2005H Finish Matching Issues (Ohio Course # 21742) (Kentucky Course # C11417)

This course is designed to equip the insurance agency professional with the information necessary to intelligently field inquiries from clients regarding the materials, processes and costs involved with restoring today’s hi-tech automotive finishes.It begins with an overview of the manufacturer’s corrosion protection and finish application process and then describes how collision repair facilities most closely duplicate that process. It starts with the preparation process and continues through each step, highlighting the materials and equipment necessary to obtain the levels of corrosion protection and texture duplication required to make the vehicle appear never to have been damaged.
It features a section dealing with the necessity of matching the refinish color to the original value, hue and chroma of the factory applied color.
This course qualifies for three (3) Ohio and/or Kentucky Continuing Education Credits.